What is a Service Level Agreement
A service level agreement (or SLA) is a commitment between you and us to fulfill a specific set of services that were previously agreed upon.
Response time is the length of time taken before answering a client’s request. Depending on the SLA package, it can range from 24 to 96 hours.
With our SLA packages, we offer many different forms of customer support such as ticket submissions, live chat, and phone assistance.
More Customer Support Options
A one-on-one meeting held to confirm project completion.
A conference call that includes the manager from each department.
Customer support provided directly from our owner.
For edit requests, our SLA packages operate on a fixed set of monthly hours. Depending on the package, unused hours can roll over to the next month.
Regardless of the SLA package, we guarantee a 99% server uptime. Additionally, we offer security updates, backup recovery, and server add-on management.
Resource Usage Report
All of our SLA packages include a monthly resource usage report. It offers the opportunity to review your site’s data transfer, bandwidth, and server usage.
Get in Touch
7798 McKinley Ave.
Mobile, AL 36608
Mon - Fri 9:00 AM - 5:00 PM
Sat - Sun Closed