Our service level agreement is designed to meet your needs.
Our service level agreement is designed to meet your needs.
What is a Service Level Agreement
A service level agreement (or SLA) is a commitment between you and us to fulfill a specific set of services that were previously agreed upon.
Response Time
Response time is the length of time taken before answering a client’s request. Depending on the SLA package, it can range from 24 to 96 hours.
Customer Support
With our SLA packages, we offer many different forms of customer support such as ticket submissions, live chat, and phone assistance.
More Customer Support Options
Resolution Meeting
A one-on-one meeting held to confirm project completion.
Bridge Call
A conference call that includes the manager from each department.
Owner Support
Customer support provided directly from our owner.
Edit Requests
For edit requests, our SLA packages operate on a fixed set of monthly hours. Depending on the package, unused hours can roll over to the next month.
Monthly Maintenance
Regardless of the SLA package, we guarantee a 99% server uptime. Additionally, we offer security updates, backup recovery, and server add-on management.
Resource Usage Report
All of our SLA packages include a monthly resource usage report. It offers the opportunity to review your site’s data transfer, bandwidth, and server usage.
Local Services
More Resources
Get in Touch
7738 McKinley Ave.
Mobile, AL 36608
Phone: 866-765-7509
Office Hours
Mon - Fri 9:00 AM - 5:00 PM
Sat - Sun Closed