Our service level agreement is designed to meet your needs.

Request a SLA

Our service level agreement is designed to meet your needs.

Request a SLA
SEM SEO Specialist What is a Service Level Agreement

What is a Service Level Agreement

A service level agreement (or SLA) is a commitment between you and us to fulfill a specific set of services that were previously agreed upon.

SEM SEO Specialist Service Level Agreement Response Time

Response Time

Response time is the length of time taken before answering a client’s request. Depending on the SLA package, it can range from 24 to 96 hours.

SEM SEO Specialist Service Level Agreement Customer Support

Customer Support

With our SLA packages, we offer many different forms of customer support such as ticket submissions, live chat, and phone assistance.

More Customer Support Options

Resolution Meeting

A one-on-one meeting held to confirm project completion.

Bridge Call

A conference call that includes the manager from each department.

Owner Support

Customer support provided directly from our owner.

SEM SEO Specialist Service Level Agreement Edit Requests

Edit Requests

For edit requests, our SLA packages operate on a fixed set of monthly hours. Depending on the package, unused hours can roll over to the next month.

SEM SEO Specialist Service Level Agreement Monthly Maintenance

Monthly Maintenance

Regardless of the SLA package, we guarantee a 99% server uptime. Additionally, we offer security updates, backup recovery, and server add-on management.

SEM SEO Specialist Service Level Agreement Resource Usage Report

Resource Usage Report

All of our SLA packages include a monthly resource usage report. It offers the opportunity to review your site’s data transfer, bandwidth, and server usage.